Support

Need a hand with Setless? We're a small team and we read every message. Email us at support@setless.app and we'll get back to you, usually within one to two business days.

1. Contact us

The fastest way to reach us is email: support@setless.app. To help us resolve your issue quickly, please include:

  • The email address on your Setless account.
  • Which app you're using (the iOS app or the web app at setless.app) and your device / browser.
  • A short description of what happened and what you expected — screenshots are very welcome.

2. Subscriptions, credits & purchases

2.1 Managing your subscription

If you subscribed through the iOS app, your subscription is billed by Apple. Manage or cancel it any time in Settings → [your name] → Subscriptions on your iPhone or iPad. If you subscribed on the web, manage it from your billing settings at setless.app/settings/billing.

2.2 Restoring purchases

Bought credits or a subscription on a device and don't see them? In the iOS app, use Restore Purchases on the paywall or settings screen while signed in to the same account. If anything is still missing, email us and we'll sort it out.

2.3 Refunds

Purchases made through the App Store are subject to Apple's refund process. For purchases made on the web, contact support@setless.app and we'll help.

3. Your account & data

3.1 Deleting your account

You can request deletion of your Setless account and its associated data at any time by emailing privacy@setless.app from your account email, or by writing to support@setless.app. We'll permanently remove your account and generated content, subject to the retention rules in our Privacy Policy.

3.2 Your privacy

For how we collect, use, and protect your data — and how to exercise your privacy rights — see our Privacy Policy.

4. Common questions

A shoot failed or some images didn't generate.

Open the shoot and use Regenerate on any failed shot — it re-rolls just that image. Credits are only spent on shots that successfully generate. If a whole shoot fails, email us with the shoot name and we'll look into it.

How do credits work?

Each generated image uses credits from your balance. Your plan includes a monthly allowance, and you can top up with credit packs at any time. Your current balance is shown in the app.

Can I use the images commercially?

Yes — what you can do with generated content is covered in our Terms of Service and AI Content Policy.